Traveller reviews

In our travellers' words.

Since 2006 we have guided more than 58,000 travellers across Africa. A few of their own accounts below, verified on Trustpilot and TripAdvisor.

The promise

Don't take it from us.

We look after travellers from countries around the world, and after twenty years it still feels like a privilege. Trustpilot and TripAdvisor host the unfiltered version of how that goes: the reviews below are theirs, not ours, and they are written after the trip is over.

We hold the highest score in the industry on Trustpilot, with over 96% of reviews at five stars. Below you will find a hand-picked read of recurring themes, followed by the live Trustpilot and TripAdvisor feeds.

Memorable moments

Hand-picked, by the value they speak to.

A curated read of the recurring themes in our reviews. Each excerpt is verbatim from a traveller, with mid-sentence cuts marked [...] for length. The photos are real guests we sent on the trips described. Click any title to read the full review on Trustpilot.

Our guests from Singapore who dined under the stars, encountered lions, cheetahs, and giraffes, and flew between AndBeyond Klein’s Camp, Grumeti Serengeti River Lodge, and Ngorongoro Crater Lodge during their unforgettable Tanzania safari

Planning support

With so many options, let our experts help.

Specialists travel the routes themselves. The recommendations come from rooms they have stayed in and guides they have driven with, not a brochure.

Planning a safari can be daunting

"My wife and I have not travelled overseas in over 10 years and I was intimidated by all the options out there for booking a safari. I provided my budget and Sara did an amazing job putting together some packages [...] We booked our flights and once we arrived there was a driver from the airport. Everything from the moment we touched down in South Africa until we were wheels up was perfectly curated. This was a bucket list trip for my wife but now we will be trying to return as soon as we can."

As seen on Trustpilot

Keith Chideme is fantastic

"Look no further than Keith Chideme. Keith has been nothing short of extraordinary in helping me create a month-long dream trip to South Africa for myself and 11 family members [...] He worked tirelessly to balance my budget with my desire for an unforgettable experience, finding deals and creative solutions I would never have managed on my own. Knowing he has my back has been such a comfort."

As seen on Trustpilot

Our guests captured these great pics while staying at Gorilla Leisure Lodge in the heart of Uganda

Always available

Before, during and after your safari.

Your specialist is reachable from the moment you enquire to the moment you come home. WhatsApp during the day, twenty-four-hour assistance numbers throughout the trip.

Very responsive and patient with our needs

"Anja has been great in making our travel reservations. She is very quick and responsive (at all hours, I'm not sure when she sleeps). We went back and forth on 39 emails. Yes, 39 emails for a couple of weeks. She made several different itineraries in a range of prices, types of accommodation and locations. We finally decided on our perfect trip."

As seen on Trustpilot

Outstanding experience: Cape Town, Sabi Sands, Vic Falls

"After attempting to book this trip myself, I gave up and reached out to Sara. By the next day she had created several wonderful itineraries. Within seven days I was booked and all set. Sara was available at all times, before, during and after the trip [...] We stayed at the Victoria & Alfred in Cape Town, then off to Dulini Moya in Sabi Sands, and finally Victoria Falls Island Treehouse in Zimbabwe. I highly recommend all of them."

As seen on Trustpilot

Our UK guests explored Namibia by private flights, visiting Windhoek, Sossusvlei, and Swakopmund. Highlights included desert rain, quad biking, aerial views of seal colonies, and Swakopmund’s salt pans, flamingos, and vibrant pier

We handle everything

Flights, transfers, lodging, activities, insurance.

You receive a single travel pack that joins it all together. No piecing it together yourself, no gaps between bookings.

Excellent customer service and quality safaris

"Our customer service rep was prompt and polite in responding to our query. She automatically included transportation to and from the safari lodge, which saved us so much time and effort and worry. Other safari companies did not provide this service. From a few questions asked she chose three fantastic options for us, exactly what we were looking for."

As seen on Trustpilot

Adventure of a lifetime

"As elderly, world travellers our best adventure ever was last year's safari trip to Sabi Sabi & Cape Town planned by Dolan Sequera. Immediate responses to my many, many questions. He arranged all lodging, internal airlines and ground transportation. We are returning with our family this year and of course Dolan has handled all our plans, as well as our daughter's."

As seen on Trustpilot

Pics from our Australian guests who stayed at Victoria Falls Safari Lodge

Memories of a lifetime

We're here to make the trip you'll remember.

A trip of a lifetime is fragile if any one element falls down. The way we work is built to prevent that.

Highly recommend Safari.com and Dolan

"I can't say enough good things about Safari.com and in particular Dolan Sequera. South Africa was daunting to plan for. I did a lot of research and chose Safari.com and was matched with Dolan. Our trip was sixteen days and we visited Cape Town, an elephant sanctuary, and a safari [...] He even welcomed me when I landed in South Africa and checked in along our trip. It was a trip of a lifetime for my whole family."

As seen on Trustpilot

American guests who stayed in Saseka Tented Camp in the ThorrnyBush, part of the Greater Kruger Park

Same price, better service

Luxury support, without the premium price.

Lodges and operators are required to sell at the same industry rate. We are paid by the lodges, not by you. The result is a specialist concierge included on top of the rate you would have paid anyway.

Pointless to book direct when Safari.com can do it all at the same cost

"I wasn't planning to use a travel company as we are experienced travellers, used to booking our own arrangements. The cost of going direct with suppliers and going through Safari.com was exactly the same. With Safari.com you also have outstanding service and advice, which makes it pointless to do it yourself. Leigh-Ann Croeser has been extremely helpful in organising our itinerary."

As seen on Trustpilot

Trustpilot

Verified, on the record.

Trustpilot is an independent review platform; we cannot edit, hide or reorder what travellers leave. Our score is the highest in the industry.

4.9 on Trustpilot · 1,700+ reviews

"Sara was recommended from friends that she helped plan a safari for in 2024. She extremely helpful and set up alternate itineraries for us with detailed day by day and cost estimates. She patiently talked us several pro/cons of the different options and was happy to make changes until we figured out what our we wanted our trip to look like."

US · with Sara Van Coillie

"Candis and Dolan were exceptional from the moment we made contact. They’ve answered all of our questions, provided great suggestions, were responsive and efficient in all bookings for this trip (safari, day trips, transfers). They quickly responded to our inquiries during our trip. They really made this easy for us. Merci infiniment!"

CA · with Candis Sequera

"Our experience with Shann Shaw at Safari.com was most impressive. We planned a safari at Shimungwe Lodge in Kruger National Park, and Shann expertly curated a range of options tailored to our specific dates and budget. Her seamless coordination of all our bookings, including internal flights within South Africa, made our journey stress-free and enjoyable. If you're looking for a team that delivers impeccable service and a truly memorable adventure, we highly recommend Safari.com."

GB · with Shann Shaw

"Keith has been amazing with helping us book our trip! We booked it very last minute as we haven’t had time and as this is our honeymoon we wanted it to be very special. Keith has checked in continuously to make sure we’re okay and he has been super patient! I would definitely recommend him to friends and family, thank you!"

GB · with Keith Kudzai Chideme

"Zene was exceptional - very patient with us as we went through many questions and alternatives as first time travelers to Africa."

IT · with Zene Devine

"Nerine Du Plessis Was absolutely lovely in offering various safari packages. Once we selected one she was very efficient at making the booking and putting our requests to the lodge. Now we are just excited and hope we have a wonderful 20th wedding anniversary trip. Thank you."

GB · with Nerine Du Plessis

"Dolan was fantastic, he was pro-active, helpful and provided me with the necessary information to make my booking."

SG · with Dolan Sequera

"Nerine and all the staff at Safari.com were very helpful in providing expert advice to make our dream African holiday a reality. Clear and expert advice was provided promptly to all questions within 48hrs. We were very happy with Safari.com's service."

AU · with Nerine Du Plessis

"Booked an 11-day tour starting and finishing in Johannesburg and including Victoria Falls, Chobe and the Okavango Delta. The service from Cearl was very professional with numerous options discussed before settling on the final version. Prices seemed to be very reasonable."

GB · with Cearl Marney

See all reviews on Trustpilot

TripAdvisor

From TripAdvisor.

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Stories

Real itineraries, shared by our guests.

Photos and full trip breakdowns from travellers who have just come back. Click through to view their lodges, destinations, and how the days were paced.

Read guest stories Plan your safari

The seamless safari promise

A bit of context behind the reviews.

We understand what is at stake when planning a once-in-a-lifetime journey. A special family trip, a honeymoon, a long-awaited adventure. With more than eighteen years of experience and over 58,000 safaris arranged, we have learned how to anticipate what could go wrong before it does.

Safety is at the heart of how we work. Trusted suppliers, modern safari vehicles, expert private guides. We pace itineraries to reduce travel fatigue, often recommending flights over long road transfers, so the journey is as easy as it is secure.

Luxury and ease are central to the Safari.com experience. Flights, transfers, lodging, comprehensive travel insurance: it is one travel pack, one specialist, one number on WhatsApp. Reachable before, during and after your safari.