This privacy policy explains how Afritrip T/A SAFARI.COM ("we", "us" or "our"), a luxury safari travel company located at 17 Dock Rd, V&A Waterfront, Cape Town, Western Cape 8001, South Africa, collects, uses and discloses your information when you visit or use our website (www.safari.com) (the "Service"). By accessing or using the Service, you agree to the collection, use and disclosure of your information under this privacy policy. If you do not agree, please refrain from using our Service.
We may modify this privacy policy at any time, without prior notice. Any changes will be posted on the Service, and the revised policy will become effective 180 days after it is posted. Continued use of the Service after this time constitutes acceptance of the revised privacy policy. We recommend reviewing this page periodically.
1. Information we collect
We collect and process the following personal information about you:
- Name
- Email address
- Mobile number
2. How we use your information
We use the information we collect for purposes that include, but are not limited to:
- Managing correspondence and bookings. To communicate with you regarding enquiries, travel arrangements or safari itineraries you request from us.
- Customer order management. To facilitate and manage your bookings, reservations, payment confirmations, and other transaction-related communications and services.
If we wish to use your personal information for any additional purpose not listed here, we will request your explicit consent before doing so. We will only use your information for the purpose(s) for which consent was granted, unless required otherwise by law.
4. Third-party partners and data processing
To provide our services — including processing transactions and offering quotes in multiple currencies — we partner with a specialist service provider, TurnStay.
When you make a booking and payment, TurnStay processes the transaction on our behalf. To do so, TurnStay collects necessary personal information, such as your name, email and phone number, which is used exclusively for transaction-related communication and service delivery.
For the actual payment processing, TurnStay uses secure, PCI DSS-compliant payment gateways: Peach Payments (for transactions in ZAR) and Stripe (for other international transactions).
In line with the highest security standards, Afritrip T/A SAFARI.COM does not store, process or have access to your full payment card details on our systems. For identification and customer support, we may securely store the last four digits of your card number and its expiration date. All personal data handled by us and our partners is stored securely and is not shared, except when necessary to fulfil our services or comply with legal obligations.
5. Retention of your information
We will retain your personal information for 90 days to 2 years after your account becomes inactive, or as long as necessary to fulfil the purposes for which it was collected, as described in this privacy policy. We may need to retain certain information for longer periods if required for legal, reporting or other legitimate business purposes (for example, enforcing legal rights or preventing fraud). Anonymous and aggregate data, which do not directly or indirectly identify you, may be stored indefinitely.
6. Your rights
Depending on the laws in your jurisdiction, you may have the right to:
- Access, update or delete the personal information we hold about you.
- Restrict or object to our active processing of your data.
- Request that we transfer (port) your personal data to another entity.
- Withdraw any consent you have provided.
- Lodge a complaint with a relevant regulatory authority.
To exercise these rights, please contact us at privacy@safari.com. We will respond according to applicable law.
You may also opt out of direct marketing communications or any profiling we perform for marketing by contacting privacy@safari.com.
Note that if you do not allow us to collect or process the required personal information, or if you withdraw consent, we may not be able to provide you with some or all of our services.
8. Security
We take reasonable security measures to protect your information from unauthorised access, alteration, disclosure or destruction. However, please be aware that no security measure is perfect. Transmission of information via the internet inherently carries some risk, and we cannot guarantee absolute security.
9. Third-party links and external websites
Our Service may contain links to third-party websites that we do not operate. This privacy policy does not apply to the privacy policies or practices of such websites. We encourage you to read the privacy statements of every website you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.
10. Grievance / Data Protection Officer
If you have any questions or concerns regarding the processing of your information, please contact our Grievance Officer at:
We will address your concerns in accordance with applicable laws.